FAQ

Frequently asked questions

How long does shipping take?

-Please allow 2-3 business days for processing on our end. (This excludes holidays) -We ship through USPS -Shipping time depends on how far you are from our headquarters, usually 3-5 business days for standard shipping. -International shipping might take up to 4 weeks of Delivery



Where do you ship from?

-Minnesota, USA



How much is shipping?

-Our shipping rates for domestic shipping are as low as $5.00 USD. -International shipping is $15.00 USD. -Items shipped out of the United States might be subject to import duties, taxes, and/or charges



I am unable to find the answer to what I am looking for: Who do I contact?

-For email customer service inquiries contact avyshouseoflashes@gmail.com. -You are also able to contact us on instagram and facebook -Make sure to include your name and order number -Our customer service team will do their best to reply as quickly as possible. Please allow up to 24 hours for a reply



Are your lashes CRUELTY FREE?

-Yes, Indeed all of our lashes are CRUELTY FREE.



When will my favorite lashes be back in stock?

-Our team is working 24/7 to bring out new products and original styles as soon as they can. -All restocks are announced on instagram and facebook. -We aim to restock weekly.



Do you offer returns or exchanges?

-No, all sales are FINAL. Due to sanitary and health reasons we are unable to return or exchange lashes. -If you recieve a defective pair, you can contact us and we will be happy to replace it. Photos of damaged item must be included



Up to how many times are my lashes reusable?

-Lashes are reusable up to many times depending on how you care for your lashes -Refer to our Eyelash care to get information on how to properly care for your lashes



Are your eyelashes MINK lashes?

-YES, all of our lashes are Luxury 3D MINK lashes



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© 2018 by Avys House of Cosmetics

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